Return Policy
Eme Studios offers 30 Days Free Returns on eligible items. Please review the policy below before starting a return, exchange, or refund request.
Return Policy Summary
| Policy Detail | Eme Studios Return Policy |
|---|---|
| Return Service | 30 Days Free Returns |
| Return Window | Returns must be requested within 30 days of receiving your order. |
| Return Instructions | Customers must contact customer service first to receive the correct return instructions and return details. |
| Return Shipping Cost | Return shipping is free for eligible returns approved through Eme Studios customer service. |
| Refund Processing Time | Refunds are processed within 3–15 days after the returned item is received and inspected. |
30-Day Return Window
Eligible items may be returned within 30 days of the date your order is received. Return requests submitted after the 30-day return window may not be accepted.
To begin a return, you must contact Eme Studios customer service before sending anything back. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the return requirements below.
- The item must be returned within the 30-day return window.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be free from stains, odors, pet hair, makeup marks, deodorant marks, and signs of wear.
- Original tags, labels, packaging, and included accessories should be returned with the item when applicable.
- The return must be approved through Eme Studios customer service before the item is sent back.
Item Condition
Returned items are inspected after they are received. If an item does not meet the condition requirements, the return may be refused, the refund may be denied, or the item may be sent back to the customer.
Please pack returned items securely to help prevent damage during return shipping.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items include:
- Items that have been worn, washed, altered, used, or damaged after delivery.
- Items missing required tags, labels, packaging, or included accessories.
- Items with stains, odors, makeup, deodorant marks, pet hair, or other signs of wear.
- Gift cards, if offered.
- Items marked final sale or non-returnable at the time of purchase, if applicable.
How To Start A Return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
When contacting us, please include:
- Your full name
- Your order number
- The email address used at checkout
- The item or items you would like to return
- The reason for your return request
- Photos, if the item is damaged, incorrect, or has a product issue
Do not send your return to any address until you have received return instructions from Eme Studios customer service. Returns sent without contacting customer service first may not be accepted.
Customer-Service Return Instructions
Once your return request is reviewed, Eme Studios customer service will provide the return instructions and return details needed to send back your eligible item.
Please follow the instructions provided by customer service carefully. Returns that do not follow the approved return process may be delayed or refused.
Return Shipping Cost
Eme Studios offers 30 Days Free Returns. Return shipping is free for eligible returns that are approved through our customer service process.
To make sure your return is handled correctly, contact customer service first and wait for the return instructions before shipping your item back.
Refund Process
After your returned item is received and inspected, Eme Studios will review whether it meets the return eligibility requirements.
If the return is approved, your refund will be processed within 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may also depend on your payment provider or bank.
Original payment method refunds will be issued when possible. If additional information is needed to complete your refund, customer service will contact you.
Exchanges
If you would like to exchange an item, contact Eme Studios customer service at [email protected] before sending the item back.
Exchanges may depend on item eligibility, condition, size availability, color availability, and current stock. If an exchange cannot be completed, customer service will help review the available return or refund options.
Damaged, Defective, Or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item, packaging, barcode, label, or any visible damage. This helps us review the issue and provide the next steps.
Final Sale Rules
Items marked final sale or non-returnable at the time of purchase are not eligible for return or exchange, if applicable. If you receive a damaged, defective, or incorrect final sale item, please contact customer service so the issue can be reviewed.
Contact Us
For returns, exchanges, damaged items, wrong items, or refund questions, contact Eme Studios customer service at [email protected].
Please include your order number and checkout email so our team can review your request faster.
