Shipping Policy
Eme Studios offers Free Worldwide Shipping on all orders. This policy explains order processing, estimated delivery times, tracking updates, customs and tax coverage, and what to do if your package is delayed, lost, damaged, or sent to the wrong address.
Shipping Summary
| Shipping Detail | Eme Studios Policy |
|---|---|
| Shipping Service | Free Worldwide Shipping |
| Order Processing Time | 1–3 days |
| Estimated Delivery Time | 2–5 days |
| Tracking Update Time | Tracking information may update within 1–3 days after shipment |
| Customs, Duties, Taxes & Government Charges | Included in our Free Worldwide Shipping service and covered by Eme Studios if applicable |
Order Processing Time
Orders are processed within 1–3 days after they are placed. Processing includes reviewing the order, preparing the items, and arranging shipment.
Processing time is separate from delivery time. Once your order has shipped, tracking details will be provided when available.
Estimated Delivery Time
After processing, estimated delivery time is 2–5 days. Delivery estimates may vary depending on destination, local handling, customs processing, weather, holidays, or carrier-related delays.
Eme Studios does not promise a specific delivery date, but we will help review shipping concerns when tracking shows an issue or your order appears delayed.
Shipping Destinations
Eme Studios provides Free Worldwide Shipping. Orders may be shipped to eligible addresses worldwide, subject to checkout availability and local delivery limitations.
If your destination cannot be served at checkout, please contact us at [email protected] before placing another order.
Shipping Rates
Shipping is free worldwide. You will not be charged a separate shipping fee by Eme Studios for standard order delivery.
- Worldwide shipping: Free
- Customs duties: Included if applicable
- Import taxes: Included if applicable
- Brokerage fees: Included if applicable
- Other government charges: Included if applicable
Tracking Your Order
Once your order has shipped, tracking information will be sent or made available when possible. Tracking updates may take 1–3 days after shipment to appear.
If your tracking link does not show movement right away, please allow time for the carrier system to update. If the tracking information still does not update after the expected tracking update window, contact us with your order number and checkout email.
Wrong Shipping Address
Please review your shipping address carefully before placing your order. If you notice an incorrect address, contact us as soon as possible at [email protected] with your order number and the correct address.
Address changes may not be possible once an order has already been processed or shipped. Eme Studios will review your request, but we cannot guarantee that an address can be changed after shipment.
Customs, Taxes & Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by Eme Studios.
If you receive a customs, tax, brokerage, or government charge request related to your Eme Studios order, please contact us before making any payment. Include your order number, the message or invoice you received, and any relevant screenshots or documents.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, check the tracking link first. If the issue continues, contact us with your order number so we can review the available tracking details.
Lost Packages
If tracking has stopped updating or your package appears lost, email us with your order number and checkout email. We will review the shipment information and help with the next steps.
Damaged Packages
If your package or item arrives damaged, contact us as soon as possible. Please include your order number, a description of the issue, and clear photos of the package and item.
Marked Delivered
If tracking says delivered but you cannot find the package, please check nearby delivery areas, household members, building staff, or local delivery points before contacting support.
Contact Us
For shipping help, email Eme Studios customer support at [email protected].
To help us review your request faster, please include your full name, order number, checkout email, tracking number if available, and a clear description of the shipping issue.
